Your order is processed within 48 hours of payment. Shipping is done within 24 hours. Then allow 7 days for delivery in France and 10 days for international delivery. (excluding processing times)

You can track your order by clicking on the order tracking tab in the menu or here

First of all we apologize, this should not happen. Contact us via the contact form in the menu of our site, or by leaving us your order number. We will respond to you within 48 hours, informing you of the cause of the delay. We are committed to finding you the appropriate solution as quickly as possible. You can also send us an email to Contact@monsacparis.com.

We apologize. In the event of incomplete orders, we invite you to contact us so that we can resend the missing item to you.

Yes, no problem. You have 14 days to return the product. Contact us via our contact form so that we can organize the return of your product and reimburse you.

No problem. We invite you to contact us within 24 hours of placing your order for any modifications or cancellations. After this time, no modification possible. You will have to wait for your order to be delivered. Then contact us to organize the return of the order and be refunded upon receipt of the package.

Upon receipt of your return, allow 5 working days for the refunded amount to appear in your bank account. If after this period, you still have not received anything, contact us.