What are your delivery times?
Your order is processed within 48 hours of payment. Then, allow 5 to 7 days for delivery in metropolitan France, and 7 to 15 days for international delivery, excluding Sundays and public holidays.
How can I track my order?
You can track your order by clicking here or on the order tracking tab in the menu at the bottom of the page.
Why is my order delayed?
First of all, we apologize, this should not happen. Please contact us by clicking here, providing your order number. We will respond within 48 hours, informing you of the cause of the delay. We are committed to finding the appropriate solution for you as quickly as possible.
I just received my order and it's incomplete. What should I do?
We apologize. In the event of an incomplete order, we invite you to contact us via our contact form or by clicking here, so that we can send you the missing item.
I just received my order, but I don't like the product. Can I return it?
Yes. You have 14 days to return the product. Please contact us via our contact form so that we can arrange the return of your product and issue a refund.
I made a mistake in my order. Can I modify it?
We invite you to contact us within 24 hours of placing your order by clicking here, for any modifications or cancellations. After this period, no modifications are possible. You will have to wait for your order to be delivered. Then, contact us to arrange the return of the order and receive a refund upon receipt of the package.
I have returned a product, how long will it take to be refunded?
Upon receipt of your return, allow 5 business days for the refunded amount to appear in your bank account. If you have not received anything after this time, please contact us.
